Tombstone Cigar Room – Refund & Cancellation Policy

Last Updated: [Insert Date]
Website: www.tombstonecigarroom.com
Business: Tombstone Cigar Room
Address: 1514 S Alexander St #203, Plant City, FL 33563

At Tombstone Cigar Room (“Tombstone,” “we,” “our”), we take pride in offering premium cigars, exceptional spirits, curated events, and a high-quality lounge experience. This Refund & Cancellation Policy reflects both industry standards and best practices used by leading cigar brands and lounges in Tampa, including Arturo Fuente, J.C. Newman, Davidoff of Geneva, and Grand Cathedral Cigars.

Our goal is to deliver excellent service while protecting the integrity and freshness of the products we offer.

1. General Policy Overview

Due to the nature of premium cigars and consumable goods, most sales are final. This policy explains the limited circumstances under which refunds, exchanges, or credits may be provided.

By purchasing products, memberships, or event tickets from Tombstone Cigar Room, you agree to the terms below.

2. Cigars & Tobacco Products (ALL SALES FINAL)

Premium cigars require controlled humidity and temperature. Once they leave our humidor, we can no longer guarantee freshness or storage conditions.

Therefore:

• All cigar and tobacco product sales are final.

• We do not accept returns for cigars that are:

  • Opened

  • Partially smoked

  • Stored improperly

  • Damaged after leaving the lounge

Damaged or Defective Cigars

We stand behind the quality of our products. If you believe your cigars were damaged at the time of purchase, you must notify us before leaving the lounge OR contact us within 24 hours with:

• Photos of the cigars

• Proof of purchase

At our discretion, we may:

• Replace the defective cigars

• Offer store credit

• Decline the request if damage appears post-purchase

This follows the same policies used by top cigar retailers in Tampa.

3. Accessories (Cutters, Lighters, Ashtrays, Merchandise)

Eligible for Return/Exchange (Within 7 Days)

Accessories may be returned or exchanged within 7 days if:

• They are unused,

• In original packaging,

• In resellable condition,

• Accompanied by a receipt.

Non-Returnable Accessories

We do not accept returns for:

• Used lighters/cutters

• Accessories with cosmetic wear

• Custom or special-order items

Defective Accessories

If an accessory is defective:

• Manufacturer warranties (e.g., Xikar lifetime warranty) apply

• Tombstone may provide an exchange at our discretion

4. Memberships (Non-Refundable)

Memberships are offered as part of Tombstone’s premium lounge experience. In alignment with industry practice:

• Membership fees are non-refundable

• Locker rentals are non-refundable

• No refunds for unused time, benefits, or perks

• If canceled, memberships remain active through the current billing cycle

• No partial-month refunds

• Members who violate lounge rules may have membership revoked without refund

This matches policies used by high-end lounges in Tampa and across the U.S.

5. Event Tickets & Reservations

Standard Policy (Industry Standard)

• All event tickets are non-refundable

• Tickets cannot be exchanged for other dates or events

• RSVPs for free events do not guarantee seating

If Tombstone Cancels an Event

If we cancel an event due to:

• Weather

• Staffing issues

• Supply shortages

• Venue limitations

• Any unforeseen operational reason

You may receive:

• Ticket transfer to the new date, OR

• A full refund, OR

• Store credit

This is consistent with the refund practices used by major cigar venues in Tampa.

6. Private Event Bookings & Deposits

Private events require advanced preparation and reserved space.

Deposit Policy

• A non-refundable deposit (amount varies by event size) is required

• Deposits secure the date and block the lounge space

Cancellations

• Cancel 14+ days before event → deposit may be transferable to a future date (not refundable)

• Cancel less than 14 days → deposit forfeited

• No-show → full deposit forfeited

7. Gift Cards

• All gift card sales are final

• Gift cards are non-refundable and non-redeemable for cash (except where required by Florida law)

• Lost or stolen gift cards will not be replaced

8. Online Purchases (If Applicable)

If Tombstone later offers online ordering:

• Cigars/tobacco shipped are final sale

• Accessories follow the same return rules as in-store

• Customer is responsible for entering a correct shipping address

• Damaged shipments must be reported within 48 hours

9. Damage or Defect Claims

For any damaged or defective goods:

• Notify us as soon as possible

• Provide details + photos

• Include receipt or order confirmation

Each claim is reviewed individually to ensure fair, consistent resolution.

10. Refund Processing Timeline

If a refund is approved:

• Refunds are processed within 5–10 business days

• Banks or payment processors may require additional time

• Refunds will be issued to the original payment method only

11. Right to Refuse Service & Enforcement

Tombstone reserves the right to:

• Refuse sales or service

• Deny refunds or exchanges

• Ban customers for abusive or illegal behavior

• Protect the safety and integrity of our lounge

12. Contact Information

For questions or refund-related inquiries:

Tombstone Cigar Room
1514 S Alexander St #203
Plant City, FL 33563
Email: [Insert Email]
Phone: [Insert Phone]